Returns & Exchanges
At Counter Culture Store, we want you to love your beauty rituals, which is why we offer a 30-day return policy for unused and unopened products. To maintain the highest hygiene standards, items must be returned in their original packaging with all seals intact.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and provide a reason for the request.
Prepare Your Package
Securely pack the unused beauty products in their original shipping box and attach the prepaid return label provided via email.
Ship It Back
Drop off your package at any authorized carrier location and keep your tracking receipt for confirmation.
Receive Your Refund
Once our quality control team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing